1. First and foremost, supervisors are A. advocates. B. teachers. C. counselors. D. leaders.?
2. What does the Mutual Reward Theory state? A. When something becomes annoying, it has passed the irritation threshold. B. Family values are more important then ethnic differences. C. Rewarding poor work doesn't serve the common good. D. Relationships are strengthened when the persons involved help or reinforce one another. 3. Which of the following statements about sexual attraction and intimacy in the work place is true? A. It's impossible to keep personal and work roles separate. B. Romance between a worker and a supervisor must always be out of bounds. C. Productivity and efficiency aren't affected by office romances. D. The price of a failed workplace romance may be your job. 4. Which one of the following is not a source of conflict between younger and older workers? A. Workers having different attitudes or views on work B. Workers having a willingness to ask for or accept help C. Workers having different lifestyles or values D. Workers having different pay levels based solely on seniority 5. A worker's success in contributing to the common good is A. increased when she or he becomes a supervisor. B. measured by how well she or he does the job. C. determined by what the worker does. D. greater in vertical relationships. 6. Which one of the following is true about relationships? A. Reinforcement is not necessary for their success. B. There are no feelings in a relationship. C. Trust isn't necessary in a relationship. D. Relationships involve two or more people. 7. In your study unit, a relationship is compared to a car to point out that A. relationships require regular maintenance. B. a new relationship gets more attention than an old one. C. past relationships are like old cars. D. any relationship can be "driven" too fast or too slow. 8. Which one of the following phrases best fits the productivity equation? A. Being part of a mutually satisfying relationship with a coworker B. Persons from varied backgrounds working together to try to do a job well C. Refusing to become annoyed when a coworker does something that makes you look bad D. Satisfied employees, with good supervision, achieving or surpassing their performance goals 9. Another term for doing your fair share of work is A. carrying your own weight. B. communicating honestly. C. balancing horizontal and vertical relationships. D. being prompt. 10. Individual differences in things like values, ethnic backgrounds, age, and the like are A. often a source of conflict in the workplace. B. types of reinforcement in Mutual Reward Theory. C. more important in vertical than in horizontal relationships. D. factors that have little influence on the nature of relationships. 11. Effective teamwork and high productivity are good indications of positive A. socializing. B. reinforcement. C. horizontal relationships. D. productivity goals. 12. Which one of the following is not true concerning socializing in the workplace? A. Socializing can throw your horizontal relationships out of balance. B. Socializing can keep you from reaching your performance goals. C. Socializing can lead to favoritism and friction in the workplace. D. Socializing can actually increase productivity. 13. From the perspective of an employee, the effective channeling of work-related information and concerns A. should be passed on informally to fellow employees. B. is best conveyed through one's immediate supervisor. C. should be conveyed directly to the manager in charge of function involved. D. often requires letters or phone calls to top management. 14. The ideas, things, or events people feel are important are called A. relationships. B. conflicts. C. values. D. attitudes. 15. Which of these is a way to be sure that products or services are acceptable to customers? A. Socializing B. Reinforcement C. Quality control D. Self-talk 16. Relationships among people are A. one of two types—social or working. B. something that must be maintained to stay healthy and strong. C. not influenced by people's ideas and attitudes. D. usually simple and easy to understand. 17. Which of these is an example of feedback? A. Asking your supervisor to repeat a set of instructions B. Asking your supervisor if you are doing something the right way C. Joining your coworkers at a table in the lunch room D. Saying "Good morning" to your supervisor 18. A relationship can be damaged by A. honest communication. B. trust. C. people spending time with one another. D. not meeting expectations. 19. Reinforcement, contact, honesty, and fair expectations are A. theories of supervision. B. part of the irritation threshold. C. ways of maintaining relationships. D. characteristics of productivity.
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